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Communication is the lifeline of any organization. Effective Superiors, in helping their organization to succeed, knows the way to do this is to communicate effectively and help their direct reports to succeed through coaching. Traditionally, employees looked to their supervisors for direction, decision making and control.  In today’s more fluid and less hierarchical working environment, this is not enough.  To remain competitive, organization need to harness the creative and synergistic capacity of all their employees, not just the ones in leadership positions, through effective communication and coaching.
Coaching is a technique that organization has adopted and formalized as a way to motivate employees to superior performance.  One-to-one (1x1) communication is the means for Superiors to provide their direct reports with accurate information, guidance, insight and encouragement through frequent interactions in order to improve their work performance.  It is designed to strengthen and enhance learning through a continual day-to-day process that goes beyond the once-a-year performance appraisal system. 

This interactive 2-day training program intends to equip the participants with the 1x1 communication & coaching skills that help them to focus their energy on helping others improve their work performance and achieve organizational goals. Videotaping session on participants conducting mock coaching 1x1 meetings will be utilized for better learning impact and feedback.  This training program is a foundational requirement and a must for all Leaders and Coaches


At the end of the course, participants will be able to...

  • Articulate why effective communication & coaching with Direct Reports is so important at the workplace.
  • Make appropriate distinction wbout what information to share in a 1x1 Vs a Team setting.
  • Conduct effective 1-to-1 meetings
  • Plan out and conduct difficult conversations successfully with direct reports in a 1-to-1 settings.
  • Identify and communicate clearly organizational goals it to the employees what you expect from them.
  • Differentiate between Coaching, Counseling, Mentoring and Teaching.
  • Practice these coaching skills:
     - Effective goals setting
    - Attentive Listening
     - ‘Five Steps Coaching Technique’ in coaching their employees


To stimulate active participation and accelerate the learning experience, this course uses the following methods:

  • Small group activiites & Exercises
  • Video & Role-plays
  • Case studies & group presentations
  • Action planning & assignments
course contents:
    • What Managers/Superiors need to communicate?
    • 1-to-1 Vs Team communication
    • Being a 'Representative of Your Organization'
    • Why coaching?
    • Distinction between Coaching, Counseling, Mentoring & Teaching.


    • Why have 1-to-1 sessions?
    • Skill 1: Setting S.M.A.R.T Goals or Deliverables
    • Exercise: Setting S.M.A.R.T Goals
    • Providing Positive Feedback to Direct Reports
    • Skill 2: Giving Positive Feedback
    • Action Planning: Positive Feedback Worksheet
    • Exercise: Praising Others


    • What are difficult 1-to-1 categories?
    • Difficult 1-to-1 tips
    • Using the E.A.R model in your 1-to-1 interactions.
    • What is the different between Reprimand and Re-direct
    • Action Planning: Difficult 1-to-1 Worksheet
    • Skill 3: Giving Difficult 1-to-1s
    • Exercise: Reprimanding & Redirecting Others


    • Why do coaching at the workplace?
    • Why do some Superiors reject coaching?
    • When do we do Coaching?
    • Skills and characteristics of effective Coaches.


    • Skill 4: Attentive Listening
    • Exercise: Seek First To Understand
    • Skill 5: Five-Steps Coaching Technique
    • Exercise: Using the Five-Steps Coaching Technique


    • Action planning exercises
    • 1-to-1 meeting & practice sessions
    • Case studies and group discussions
    • Video own role-play and get feedback from coaching partner
who should attend:
  • Managers, Section Heads, Senior Exeuctives/Engineers/Supervisors - - those who have been supervising others and are now ready for coaching individuals or teams for higher performance.
administrative details :
Duration : 2 days
Time : 9.00am - 5.00pm
Venue : In-house or public program
Language medium : English
**Special Note Workshop style coaching & feedback sessions are time-consuming activities. Therefore, to be effective, the class size for this course is limited to a maximum of 14 participants per-class.
Trainer :
Nelson Kok (please click here to see trainer's profile)
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