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The ability to identify the cause of problems and to make the appropriate decisions to solve them effectively is the fundamental excellence of every successful leader or team member. Dealing with problems can be similar to being lost. You don’t know where you are. In any problem solving or improvement processes, leaders need to know where they stand, what the problem really is, what is the true cause of the problem before any decisions or solutions can be proposed. Problem solving activities should follow a logical and systematic process that helps people resolve business issues effectively. Other, less systematic attempts at problem solving run the risk of attempting to eliminate the symptoms associated with the problem rather than eliminating the problem at its cause. Using the 7-Steps Problem Solving Technique in teams helps people tap into the know-how of individuals, develop consensus, gain commitment, and resolve issues. Everyone is on the same wavelength, using a common approach and language, and works towards the same goal, regardless of background or expertise. This training program examines a step-by-step process for identifying and solving problems. Included are tools appropriate for moving through each step of the process. It is fast-paced and interactive, with group discussions, case studies, and the opportunity to network with leaders who face similar challenges. This training program is a must all leaders or team members who need to solve problems and make decision in their workplace and life.


At the end of the course, participants will be able to:

  • List detail the step-by-step approach of the 7-Step Problem Solving Technique
  • Differentiate between the causes and effects of problems
  • Employ when, where and how to use the analytical technique in each step
  • Identify the human side of problem solving and the vital role communication plays at each step
  • Apply the problem solving techniques using case studies
  • Solve work problems as a team
  • Lead team members to solve work problems as a team


For maximum learning impact and retention, this course uses the following methods:

  • Case studies and Small group discussions
  • Interactive problem solving exercises
  • Lecture and Quizzes
  • Creativity exercises and Games
course contents:


  • Problem Solving Preference Survey
  • The Human Side of problem solving
  • The basic process

Different Approaches to Problem Solving: An overview

  • Continuous improvement cycle – PDCA Approach
  • Structured Approach: 7 Steps Problem Solving Technique

Step 1: Problem Definition

  • Identifying performance gap
  • Define problem statement
  • Pitfalls in problem statement

Step 2: Understanding Current Situation

  • Situation Analysis
  • Identification of where the problem IS and IS NOT
  • 5xWhys and 5 W+1H questioning techniques
  • Process flow diagram
  • Do we need to contain the problem first? (Containment plan)

Step 3: Analyze the Cause

  • Brainstorming technique
  • Organizing Cause and Effect information using Ishikawa's Fishbone diagram
  • Problem Analysis (IS/IS NOT Analysis).
  • Data and analysis verifying the root causes.

Step 4: Generate Solutions

  • Generating and proposing solutions
  • Decision analysis
  • Benefits Vs Risk considerations.
  • Plan for implementing and gathering information

Step 5: Check Results

  • Validating solutions & impact to root causes
  • Before & After effects
  • Verify the Pareto diagram/ Process Control charts
  • Have we achieved our goals?
  • Are Counter-measures needed?

Step 6: Embed the Solutions

  • Make the solution(s) permanent
  • Update documentation
  • Standardization
  • Plan for communicating , integrating and monitoring the change

Step 7: Future Plans

  • Potential problem analysis
  • Next-Step Action Plan for the team
  • "Small Wins" celebration

Other subjects covered in the program:

  • Using standard problem solving analysis tools & questioning techniques
  • Case studies, individual and group exercises, team work exercises.
  • Creativity used in problem solving
  • Presenting a problem-solving approach storyline
who should attend:
  • Managers, Executives, Engineers, Supervisors, Project Leaders & Team Members – those whose job requires to lead/participate in team to solve problems at work and accomplish business goals
administrative details :
Duration : 2 days
Time : 9.00am - 5.00pm
Venue : In-house or public program
Language medium : English
Trainer :
Nelson Kok (please click here to see trainer's profile)
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