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The ability to solve problems and make rational decisions is the fundamental excellence of every successful leader. In any improvement processes, leaders need to know where they stand, what the situation and issues really are, before any decisions or solutions can be proposed.  Using a rational and systematic analytical process helps people resolve business issues effectively.  Analytical Method provides leaders a set of rational processes - - Situational Analysis (SA), Problem Analysis (PA), Decision Analysis (DA) and Potential Problem Analysis (PPA) which were proven and recognized worldwide to be the ‘Best-Known-Method’ for problem solving and decision making.  These rational & logical processes have been adopted successfully in hundreds of organizations, large, mid-sized, and small; by top executives, middle managers, and hourly workers; in profit and non-profit organizations and government agencies; across industries and functions; all over the world.

When employees of a company follow these Analytical Methods, the results are powerful; increased quality, improved efficiency, and lower costs.  Used in teams, it helps people tap into the know-how of individuals, develop consensus, gain commitment, and resolve issues fast. Everyone is on the same wavelength, using a common approach and language, and works towards the same goal, regardless of background or expertise.  This training program examines a step-by-step analytical process for accessing situations, identifying and solving problems, producing results. Included are tools appropriate for moving through each step of the process.  It is fast-paced and interactive, with group discussions, case studies, and analytical exercises.  This training program is a must all leaders or team members who need to analyze situations, solve problems, make sound decisions that make things happens in their workplace and life.


At the end of the course, participants will be able to:

  • Use step-by-step analytical and rational approach to manage situations and effective problem solving
  • Evaluation information, interpret it and know what are the next-step actions to take based on the interpreted information.
  • Organize facts using the basic patterns of rational thinking every time you want to solve problems and make good decisions that leads to logical conclusion
  • Formulate effective decisions - - both individually and as a team
  • Effectively distinguish between the causes and the effects of the problem
  • Experience the human side of problem solving in team environment and learn the vital role communication plays at each step of the problem solving process.
  • Apply the 'Best-Known-Methods' (BKM) of problem solving and decision-making techniques


For maximum learning impact and retention, this course uses the following methods:

  • Case studies and Small group discussions
  • Interactive problem solving exercises
  • Lecture and Quizzes
  • Creativity exercises and Games
course contents:

Introduction And Definition:

  • Definition of a Problem. Identifying performance gap.
  • Common pitfalls in Problem Solving
  • Basic patterns of analytical thinking. Questions to ask in problem solving.
  • The Human Side of problem solving.
  • Exercises: Mental Blocks to effective problem solving

Rational Approach to Problem Solving: An overview

  • Logical Approach to Problem Solving & Decision-Making Process:
      •  -1: Recognizing, Assessing & Clarifying (Situation Analysis)
         -2: Finding Cause to Effect (Problem Analysis)
         -3: Considering Alternatives & Making Choices (Decisional Analysis)
         -4: Avoiding Future Occurrences (Potential Problem Analysis)

Situational Analysis (SA)

  • Question: "What is going on?"
  • Recognizing and prioritizing the situation and what problems to solve first
  • Pareto Principle: Focusing on the “Vital Fews”
  • SA: Step-by-step analysis
  • Tool: Using SA Format
  • Exercise: Case Study - - Applying SA

Problem Analysis (PA)

  • Question: “Why did this happen?”
  • Find the root cause systematically and take actions
  • PA: Step-by-step analysis
  • Brainstorming technique
  • Tool: Using PA Format
  • Exercise: Case Study - - Applying PA

Decision Analysis (DA)

  • Question: “Which course of action should we take?”
  • Assess the risks.  Select the best solutions.
  • DA: Step-by-step analysis
  • Tool: Using DA Format
  • Exercise: Case study - - Applying DA
Potential Problem Analysis (PPA)
  • Question: “What lies ahead?”
  • Avoid future problems.
  • Preventive and Contingent Actions
  • PPA: Step-by-step analysis
  • Tool: Using PPA Format
  • Exercise: Case study - - Applying PPA

Other subjects covered in the program:

  • Working as a team
  • Creativity used in analytical thinking and problem solving
  • Presenting a problem-solving and improvements storyline
who should attend:
  • Managers, Dept Heads, Executives, Engineers, Supervisors – all those whose job requires solving problem and making decisions
  • Project Leaders & Team Members who need to lead/support teams to accomplish goals
administrative details :
Duration : 2 days
Time : 9.00am - 5.00pm
Venue : In-house or public program
Language medium : English
Trainer :
Nelson Kok (please click here to see trainer's profile)
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