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OPERATOR DEVELOPMENT TRAINING PROGRAM

   
iNTRODUCTION :
 
 

This Operator Development Program is a series of training modules that help to train Operational Workers (i.e. Operators, QC Checker, Line Leaders, Technicians, etc) to work together as a team to produce better quality work for the organization.

It can be used as a one-off training program or a series of continuous training programs to cater for the employees' career growth in the manufacturing environment. These training modules can be further customized into a more structured training program (such as a certificate program for the workers before/after being promoted to the next level of job position).

*Note:  Please contact me to discuss on further customizations of these training modules to suit your organization's needs.

This training programs can be conducted fully in Malay language or a mixture of English/Malay languages. 

Target Group
  • Line Leaders, Manufacturing Specialists, QC Operators, Operators, Receptionist, Security Guards, etc – whose job involves daily operational work.
  • This program can also be customized to target a wider audience such as Supervisor, Technician, Clerks, Administrative Assistances, General Workers, etc.
Methodology
  • Program methods include small group discussions, workshop exercises, video, role-play, quizzes and/or group work assignments.
  • *Optional: For Certificate-level, pre- & post-tests are administered to gauge participant's knowledge acquisition.
program outline :
MODULES
COURSE CONTENTS

1). 5S Japanese good housekeeping practices

(Duration: 2 Days )

  • Click for the course outline: 5S Japanese Good Housekeeping Practices
  • Suitable for: ALL levels of employees
  • Objectives:
    - to implement companywide cleanliness, quality & productivity program.
    - to improve company's safety record and image
    - a basic requirement for LEAN Manufacturing/Practices

*Optional: Course to be conducted in fully Malay or mixture of Malay/English languages

   

2). kursus kesedaran qualiti & produktiviti kerja

(Duration: 2 Days )

Quality & Productivity Awareness Program

  • Click for the course outline: Kesedaran Kualiti & Produktiviti Kerja
  • Suitable for: Operator, QC, Line Leader, Line Trainer, Technician
    (Also can include: General workers e.g. Admin Clerk, Security, Storekeeper, etc)
  • Objectives:
    - to increase employees' awareness on company's strategies to improve quality & productivity.
    - to align all employees toward company's vision/mission/values
    - to change employees' attitude towards quality and productivity
  • Language medium: Bahasa Malaysia
   

3). sikap kerja positif & motivasi kendiri

(Duration: 2 Days )

Positive Work Attitude & Self-Motivation

  • Click for the course outline: Sikap Kerja Positif & Motivasi Kendiri
  • Suitable for: Operator, QC, Line Leader, Line Trainer, Technician
    (Also can include: General workers e.g. Admin Clerk, Security, Storekeeper, etc)
  • Objectives:
    - to improve employees' work attitude and to instill self-motivation for improvements.
    - to improve cooperation and teamwork amongst employees
    - to align all employees toward company's vision/mission/values
    - to change employees' negative perception towards company's quest for excellence
  • Language medium: Bahasa Malaysia
   

4). Pasukan kawalan mutu (qcc/icc)

(Duration: 2 Days )

Quality Control Circle (QCC) or Small Group Activities (SGA)

  • Click for the course outline: Pasukan Kawalan Mutu (QCC)
  • Especially for : QCC Facilitator/Team Leader/Members, SGA
  • Suitable for: Operator, QC, Line Leader, Line Trainer, Technician, Supervisor
  • Objectives:
    - to train new QCC teams and improve company's quality level
    - to increase employees' participation in on company's QCC or SGA program.
    - to encourage total employees participation toward company's vision/mission/values
    - to prepare employees for Employees Suggestion Scheme or TQM projects
  • Optional: Course to be conducted in fully Malay or mixture of Malay/English languages
   

5). Kemahiran Presentasi projek qcc/icc

(Duration: 3 Days )

QCC/ICC Project Presentation Skills

  • Click for the course outline: Kemahiran Presentasi Projek QCC/ICC
  • Especially for: QCC Facilitator, QCC Leader/Team Members who are preparing for national QCC/ICC competitions.
  • Objectives:
    - to train SGA/QCC/ICC team members on how to effectively present their improvement projects to management.
    - to improve project team members' presentation skills
    - to support companywide QCC competition goals
    - to reward QCC members

Optional: Course to be conducted in fully Malay or mixture of Malay/English languages

   

6). Buddy coaching and communication skills

6) Kemahiran komunikasi & pembimbing rakan sekerja

(Duration: 2 Days )

Buddy System and Communication Skills

  • Click for the course outline: Buddy Coaching and Communication Skills (English) or Kemahiran Komunikasi & Pembimbing Rakan Sekerja (Malay)
  • Suitable for: Asst. Supervisor, Line Leader, Line Trainer, Senior Operators
    (Especially those experienced employees who are selected to buddy new employees on OJT)
  • Objectives:
    - to train senior employees on how to take care of their new buddies
    - to reduce company's new employees turnover rate
    - to support the HR roles in caring for the new employees and train newcomers during OJT
    - to improve employees' cooperation and teamwork
  • Language medium: English or English mixed with Bahasa Melayu
   

7). Kemahiran Kepimpinan untuk ketua kumpulan

(Duration: 2 Days )

Leadership Skills for Line Leader

  • Click for the course outline: Kemahiran Kepimpinan untuk Ketua Kumpulan
  • Suitable for: Line Leader, Line Trainer
    (Also for potential Line Leader candidates)
  • Objectives:
    - to train Line Leaders on how to lead other (not be bossy)
    - to provide basic communication & interpersonal skills
    - to train Line Leaders on how to correctly handle their employees
    - to cater for company's succession plan
    - to reward long-term operators
  • Language medium: Bahasa Melayu
   

8). 7 Alat-alat kawalan kualiti

(Duration: 2 Days )

7 QC Tools

  • Click for the course outline: 7 Alat-Alat Kawalan Kualiti
  • Suitable for: Technician, QC Leader, Line Leader, Line Trainer
    (Especially those involved in QCC or Quality Improvement Project Team)
  • Objectives:
    - to train employees on how to collect, analyze and present data for quality improvement purposes
    - to train employees on the correct method to construct, use and present the 7 QC tools
    - to assist worker on how to construct those tools fast using Microsoft Excel software.

Optional: Course to be conducted in fully Malay or mixture of Malay/English languages.

   
Note : The above 8 modules can be customized to suit customer's requirements.
 
administrative details :
Duration : As per module (pls see table above)
Time : 9.00am - 5.00pm
Venue : In-house program
Language medium : Malay or Mixture of Malay/English
Class Size : Up to 25 participants per class unless specified in course outline.
 
 
Trainer :
Nelson Kok (please click here to see trainer's profile)
 
 
***Please contact ME for more INFORMATION on how to customize these courses for your organization ****
 
 
 
 
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