Definition: A 'Fronline Leader' is a person whose job include supervising and leading
a group of employees to achieve the operational-level
strategies of the organizations. These could be Section Heads,
Senior Executives/ Engineers, Project Team Leaders, Foreman, Supervisors, etc.
Effective Frontline Leaders (e.g. Section Heads, Senior Executives/Engineers, Project Team Leaders, Supervisor, etc) must be able to position themselves as competent people leaders in order to gain respect from their subordinates, peers, and managers. However, very often excellent performers are promoted to Supervisory position without first being trained to a Frontline Leader. More often than not, they just function as a 'superior', emulating whatever they have learned from their own superiors. Technically they are skillful but many failed to be people leaders. This Frontline Leader/Supervisory Development Program is a series of training modules that will help you to build up your people handling Skills.
This is not a one-off training program but a series of modular training events that will lay a solid foundation for all frontline leaders. In between the modules, the participants will get the opportunity to put into practice whatever they have learned and then get feedback/coaching from the Instructor in the following training session.
As the Leadership role is getting more and more challenging today, the transition from excellent performer to competent leader can be trying, and it demands a new set of people handling skills. The demands for higher quality and performance are increasing; the workplace is growing more complex. With the internet, subordinates are getting better informed and more knowledgable. In face of such challenges, frontline leaders have to be effective if they are to help their workers invest the best of their minds, hearts and hands into their work - - if the work is to be done well. Frontline leaders must foster good relationship with people. It is a role that no longer must focus primarily “downward”; but also upward and across the organization as well.
This Frontline Leader/Supervisory training program consists of one (1) foundational course module and five (5) skills-building modules that focus on the essential skills needed to excel in a today’s frontline leadership position. The course objectives, contents, and duration (in hours) for each module are as listed in the table below. These modules are conducted in a workshop-style where participants practice hands-on the skills being taught.
*Optional: The program implementation is flexible and can be customized specifically to the organization's needs. For example, a Certificate-Level in Frontline Leader/Supervisory Development Program where participants can complete the entire program in four (4) to six (6) months period depending on their work schedule and organization’s scheduling preference. Pre- & Post- tests will be administered together with project assignments to gauge participant’s knowledge acquisition.
This Frontline Leader/Supervisory training program will definately assist both the experienced and recently appointed frontline leaders to gain leadership skills fast and be more confident in their job.