Back to homepage Contact us  
List of training courses View trainer's profile

Course Details




Definition: A 'Fronline Leader' is a person whose job include supervising and leading a group of employees to achieve the operational-level strategies of the organizations. These could be Section Heads, Senior Executives/ Engineers, Project Team Leaders, Foreman, Supervisors, etc.

Very often excellent performers are promoted into the Frontline Leadership positions (e.g. Section Heads, Senior Executives/Engineers, Project Team Leaders, Supervisor, etc) without first being trained. This transition from excellent performer to competent Frontline Leader (e.g. where they need to lead and supervise others) can be very trying, and it demands a new set of people management skills. People handling skillsets are very different from technical or task-specifics skillsets. Newly appointed Frontline Leaders must also able to position themselves as competent People Leaders in order to gain respect and cooperation from others. Not equipped with leadership skills, they often emulate whatever they have learned from their own superiors. More often than not, untrained Frontline Leaders often act like a 'superior' or boss, rather than a leader. This not only causes strains in their working relationship with their subordinates and peers, but also contributes to a higher turnover in the organization. Quality, productivity and teamwork suffers.

Today's modern fast-pace workplace demands higher quality, better performances and innovative ideas from their employees; the workplace is also growing more and more complex. In face of such challenges, Frontline Leaders have to be effective if they are to help their workers invest the best of their minds, hearts and hands into their work - - if the work is to be done well.  Frontline leaders must first connect and foster good relationship with people.  It is a role that no longer must focus primarily “downward”; but also upward and across the organization as well. 

This Frontline Leadership Development Program (FLDP) is designed to equip both the experienced and recently appointed Frontline Leaders to gain leadership and people-handling skills and to be confident in executing their supervisory role in a professional manner. This FLDP program consists of one (1) foundational course module and six (6) skills-building modules (to be conducted in three 2-day workshops) that focuses on the essential skills needed to excel in a today’s frontline leadership position.  This is not a one-off training program but a series of modular training events that will lay a solid foundation for all frontline leaders. The total eight (8) days program could be condected over a period of four to six months duration. It will be properly spaced out so that in between the modules, the participants will get the opportunity to put into practice whatever they have learned and then get feedback/coaching from the Instructor in the following training session.

The course objectives, contents, and duration (in hours) for each module are as listed in the table below.  These modules are conducted in a workshop-style where participants practice hands-on the skills being taught.

*Optional:  The program implementation is flexible and can be customized specifically to the organization's training and development needs.



At the end of the program, participants will be able to ...

  • Describe the importance and benefits of effective Leader’s role & responsibility in the organization
  • Lead and take up the new challenges facing today's Frontline Leaders
  • Apply the 5 Basic Principles of Frontline Leadership for personal effectiveness
  • Apply Leadership thinking and skills for inter-personal effectiveness.
  • Practice the following Skillsets for effective daily interactions with Superior, Peers and Subordinates:
      - Giving Constructive Feedbacks
      - Conducting Effective 1-to-1 Meetings With Subordinates
      - Getting Good Information From Others
      - Solving Problems As A Team
      - Delegation for Productivity & Growth
      - Dealing with Emotional Behavior
  • Appraise and coach subordinates' work performances
  • Foster teamwork and collaboratioin among subordinates and peers.
  • Practice the overall techniques of Frontline Leadership effectiveness

*Note:  For more detail information, please refer to the individual module's course contents.


Target Group
  • Assistant Managers, Section Heads, Staff Engineers, Project Team Leaders, Senior Executives/Engineers, Supervisors – whose job involves supervising individuals or teams towards operational excellence.
  • This program is also very suitable for those preparing for future leadership or managerial position.
  • Program methods include lively small group discussions, video & role-plays, workshop exercises, quizzes, assignments, and group work to give participants the best opportunities for maximum learning and retention.
  • * Program Assessment: For each module:
    - Level 1 (After-training evaluation and feedback questionnaires) assessment, and ...
    - Level 2 (Pre- & Post- tests) will be conducted by the Instructor.
  • *Optional: For Certificate-level, mini-project/assignments (that are customized to the organization's targeted Learning Objectives) will be administered to assess participant's transfer of knowledge/skills back to their workplace.
program outline :


Effective Leadership & Supervisory Skills

(Duration: 2-days/ 16 Hours)



  • Introduction:
    • Who is a Supervisor?
    • Importance & benefits of effective Supervisory role to the organization
    • Maximizing benefits from training.
  • Supervisory Functions:
    • Expanded Role of the Supervisor.
    • Exercise: Are you supervising?
    • Measurements of performance.
    • Challenges facing Supervisors
    • Changing skill-sets
    • Exercise: Why some Supervisors succeeded & some failed?
    • Supervisor as a Frontline Leader
  • Basic Principles of Frontline Leadership
    • Basic Principles:
      • Focus on the issue, situation, behavior and not on the person
      • Maintain the self-esteem and self-confidence of others
      • Maintain good relationship with subordinates, peers and superiors.
      • Make things better & lead by example
    • Exercise: Video & Role-play:
  • Developing Essential Personal Leadership Skills:
    • Developing Self-Awareness & Proactiveness
    • Manage own performance first
    • Skill 1: Planning: Setting S.M.A.R.T goals
    • Exercise:  Set S.M.A.R.T goals
    • Mental Visualization: 'Consequence Thinking'
    • Planning, Prioritizing and Monitoring progress
    • Skill 2: Planning : Focusing on 'Vital Fews'
    • Exercise:  Are we meeting goals?
  • Developing Essential Interpersonal Leadership Skills:
    • Exercise: Why do others want to work with you?
    • Understanding worker's motivation, and how to work along with others.
    • Skill 3: Depositing into Emotional Bank Account
    • Exercise: Identifying “human touch’ activities
    • Skill 4: Giving Clear & Specific Instructions
    • Skill 5: Recognizing Positive Results
    • Exercise: Listening and directing others




(Duration: 2-days/ 16 Hours)


Day 1). 'Giving Constructive Feedback'
(1-day/ 8 Hours)



  • Introduction: Why give feedbacks?
  • Leadership functions in giving constructive feedback
  • Recognizing when to give constructive feedback
  • Essential Interpersonal Skills Key Actions:
    - Stating the constructive purpose of feedback
    - Describing behaviors observed
    - Impact and reactions
    - Providing opportunity for response
    - Specifying suggestions
  • Possible pitfalls
  • Case studies and role-play exercises


Day 2). '1-to-1 Communication With Direct Reports'
(1-day/ 8 Hours)





  • Introduction: What Superiors need to communicate?
  • Leadership functions in 1x1 Communications
  • 1x1 Vs Team communication
  • Being a 'Representative of Your Organization'
  • Identify and communicate clearly organizational goals & what you expect from them.
  • Essential Interaction Skills Key Actions:
    - Set S.M.A.R.T and communicating it to Direct Reports
    - Providing Positive Feedback to Direct Reports
    - Action Planning - - Positive Feedback Worksheet
    - Using the E.A.R model in your 1x1 interactions
  • Plan out and conduct Difficult 1x1 meetings:
    - Differences between Praising, Reprimand and Re-directing
    - Action Planning - - Difficult 1x1 Worksheet
    - Exercise: Re-directing Others
    - Exercise: Reprimanding Others
  • Possible pitfalls
  • Case studies and role-play exercises




(Duration: 2-days/ 16 Hours)


Day 1). 'Getting Good Information From Others'
(1-day/ 8 Hours)



  • Leadership functions in getting good information from others
  • Importance of good communication techniques and continuously getting good information from others
  • Connecting with others using the 3A's technique:
    - Acknowledge (eye-contact, non-verbal signals)
    - Accept (paraphrasing, repeating)
    - Appreciate (Sincere, Specific, Spontaneous)
  • Essential Interpersonal Skills Key Actions:
    - Focusing on the discussion, filtering for information needed.
    - Using proper questioning techniques to expand discussion or prompt for specifics
    - Encourage dialog through proper body language
    - Reaffirm understanding, summarize and close the discussion.
  • Suggestions and possible pitfalls
  • Case studies and role-play exercises



Day 2). Solving Problems As A Team
(1-day/ 8 Hours)




  • Introduction: What is a team? What is teamwork?
  • Leadership functions in solving problems as a team
  • Importance of using systematic P.D.C.A approach.
  • PLAN:
    - Putting up a problem statement
    - Assessing Current Situation & Prioritization
  • DO:
    - Collect data/facts/evidences from hands-on personnel
    - Find the root cause(s) and take action(s)
    - Questioning techniques: 1H+5W's, 5xWhy's
    - Brainstorming with your team: Possible causes => Most Possible causes
    - Develop alternative solutions and counter-measures
  • CHECK:
    - Check 'Before' Vs 'After' effect
    - Verify that the gap is closing.
  • ACT:
    - Embed the solutions and make it permanent
    - Standardization and update S.O.Ps
  • Case studies and role-play exercises




(Duration: 2-days/ 16 Hours)


Day 1). Delegating For Productivity & Growth
(-1 Day/ 8 Hours)



  • Leadership functions in dealing with delegation.
  • Understanding effective delegations.
  • Essential Interpersonal Skills Key Actions:
    - Open by identifying the responsibility and its importance.
    - Clarify the responsibility, including expectations and limits.
    - Develop ideas for transferring the responsibility.
    - Agree on plan for transferring and tracking the responsibility.
    - Close by summarizing and confirming confidence
  • Leadership support and reassurance to reconcile people
  • Suggestions and possible pitfalls.
  • Case studies and role-play exercises.



Day 2). Dealing With Emotional Behavior
(-1 Day/ 8 Hours)




  • Leadership functions in dealing with emotional behavior
  • Understanding emotional behaviors
  • Essential Interpersonal Skills Key Actions:
    - How to calmly acknowledging the emotional behavior
    - Describe impact of emotional behavior
    - Continue discussions constructively
    - Approach for jointly refocusing on work issue.
  • Leadership support and reassurance to reconcile people
  • Suggestions and possible pitfalls
  • Case studies and role-play exercises


administrative details :
Duration : As per module (pls see table above)
Time : 9.00am - 5.00pm
Venue : In-house program
Language medium : English
Class Size : Up to 20 participants per class
Trainer :
Nelson Kok (please click here to see trainer's profile)
***Please contact ME for more INFORMATION on how to customize these courses for your organization ****
Back to Top
Home | Courses | Trainer Profile | Testimonials | Contact Us
Train for Personal Effectiveness and Organizational Growth
2014, All Rights Reserved.