|
|
|
![]() |
|
QUALITY IMPROVEMENT TEAM PRESENTATION SKILLS
|
| |
|
iNTRODUCTION
: |
|
“Often employees
who are good at solving work-related problems
may not be good at presenting their well-deserved
accomplishments to their top management. As
a result their efforts were frustrated and their
accomplishments side-lined.
This course is designed to equipped your SGA
team members with the winning presentation techniques
that will get their top management's attention.
|
|
|
| |
|
Employees who are involved in quality improvement projects or small group activities (such as QCC) can assist the organization to identify, investigate, analyze and solve their work-related problems together in order to contribute to the overall improvement of the Organization. Small group activities play a very important part to help improve the workplace, solve problems, improve quality services/products delivery and enhance the development of the staff's infinite potential. The greatest benefit of small group activities is improved two-way communication between workers and management, besides productivity and quality gains. To be effective, SGA members must not only must be proficient in using the QC tools to do brainstorming systematically, to analyze and solve problems critically but also to be effective in presenting their facts findings and accomplishments to the management. Very often these same employees who have put in so much efforts do not get their well-deserved accomplishments recognized because they cannot present their real efforts and accomplishments in a way that gets their top management's attention. This results in waste of efforts and frustrations.
 
This training program is specially designed to train project team members on how to systematically prepare, presents, to communicate their ideas, problem solving facts, accomplishments as well as suggestions to the management in the most effective manner. Presenters will get to present information and facts coherently in a way that the audience understands their message clearly. They will learn how to understand their listener(s), organize contents from the listener's point of view, eliminate "overkill", control nervousness, eliminate boredom, effectively use visual aids, control questions & answers, and obtain responses and actions. During this course the participants will learn the unique group presentation style. They will learn how to present by role, in accord with one another and with flourish. Apart from lectures and role-play practice sessions, this program also includes tips to ensure the correct usage of QC Tools. Videotape is used extensively, and each participant reviews his or her tapes and receives constructive feedbacks from their peers.
|
|
|
|
|
|
|
|
At the end of the course, participants
will be able to ...
-
Recognize
the importance of Team Presentation skills at the
workplace
-
Describe the purpose, benefits and method of QCC presentation
-
Convince
the management on the purpose and benefits of Quality
Improvement initiatives through systematic
and effective presentations
-
Develop the
quality improvement storyline and learn effective
presentation techniques to showcase their problem
solving skills and teamwork.
-
Handle
questions effectively.
-
Foster closer
human relations within fellow workers through group
dynamics and work as a team.
-
Increase participation
and develop the feeling of importance for organizational
excellence
|
|
|
|
|
|
|
|
|
|
In order to maximize the participants' learning and retention, this course uses the following methods: |
|
-
Lively small group discussions.
-
Hands-on presentation exercises and assignments
-
Video-taping & Feedback for improvements
-
Role-play. Quiz, Pre- & Post-tests
|
|
|
|
|
|
|
|
course
contents: |
|
-
Why are presentation
skills so important?
-
Introduction
to SGA project presentation style.
-
Examples from
International QCC competition judging criteria.
-
Role of project
team members in presentation
SGA's Project/Quality
Improvement Basics
-
Understanding
and presenting the PDCA improvement cycle.
-
Demonstration
of Systematic Problem Solving Steps.
-
Creating Project
Improvement Storyline
-
Using and
presenting QC Tools and its applications
Preparation
for Presentation
-
Define clearly the
objectives of presentation
-
Analyze the audience
-
Structuring your
presentation systematically
-
Critical success
factors, keywords, voice.
-
Gathering presentation
materials/data
-
Correct usage of
presentation audio-visual aids and quality tools
used.
Formatting
your presentation
-
Outlining your QI
Story
-
Data analysis and
correct presentation QC Tools and applications
-
Sequencing the PDCA:
Problem solving approach
-
Determine the Emphasis points
-
Sharing experiences:
Teamwork, Brainstorming, techniques learnt, creativity
found
Rehearsing your presentation
-
Exploring your comfort
style. Maximizing non-verbal messages.
-
Maintaining self
control and confidence
-
Getting feedback.
-
Anticipation and
how to overcome obstacles
-
Handling questions
-
Teamwork in rehearsal
-
Overcoming stage
fright
Exercises:
-
Case studies
-
Individual
& Group presentation exercises
-
Applications
of PDCA cycle & QC Tools
-
Project/Quality
Improvement Storyboarding
-
Video-taping
session
-
Role-play
|
|
|
|
|
|
who
should attend: |
|
-
This course is designed for all
level of employees who need to present their team
improvement project progress to their customers
or top management or participate in QCC/ICC competitions.
-
Project Leaders, Facilitators, QCC/SGA
members, Supervisors.
|
|
|
|
| |
|
administrative
details : |
|
| Duration |
: 3 days |
| Time |
: 9.00am - 5.00pm |
| Venue |
: In-house or public program |
| Language medium |
: English |
| **Special note: |
- Video-taping and feedback sessions are time consuming. Therefore the class size for this course
should be not more than 12 persons.
- Participants are required to fill in a pre-course survey form and prepare a 3-minutes presentation prior to attending this course. |
|
|
| |
|
| |
|
Trainer
: |
|
|
|
| |
|
|
|
| |
|
|
|
|
|
|
| |
|
 |
|
| |
|
| |
|
|
|
|
 |
|
|
| |
|
|
|
|
|
Train for Personal Effectiveness
and Organizational Growth
© 2014 MyTrainingProvider.com, All Rights Reserved. | |
| |
