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“Often employees who are good at solving work-related problems may not be good at presenting their well-deserved accomplishments to their top management. As a result their efforts were frustrated and their accomplishments side-lined. This course is designed to equipped your SGA team members with the winning presentation techniques that will get their top management's attention.


Employees who are involved in quality improvement projects or small group activities (such as QCC) can assist the organization to identify, investigate, analyze and solve their work-related problems together in order to contribute to the overall improvement of the Organization. Small group activities play a very important part to help improve the workplace, solve problems, improve quality services/products delivery and enhance the development of the staff's infinite potential. The greatest benefit of small group activities is improved two-way communication between workers and management, besides productivity and quality gains. To be effective, SGA members must not only must be proficient in using the QC tools to do brainstorming systematically, to analyze and solve problems critically but also to be effective in presenting their facts findings and accomplishments to the management. Very often these same employees who have put in so much efforts do not get their well-deserved accomplishments recognized because they cannot present their real efforts and accomplishments in a way that gets their top management's attention. This results in waste of efforts and frustrations.

This training program is specially designed to train project team members on how to systematically prepare, presents, to communicate their ideas, problem solving facts, accomplishments as well as suggestions to the management in the most effective manner. Presenters will get to present information and facts coherently in a way that the audience understands their message clearly. They will learn how to understand their listener(s), organize contents from the listener's point of view, eliminate "overkill", control nervousness, eliminate boredom, effectively use visual aids, control questions & answers, and obtain responses and actions. During this course the participants will learn the unique group presentation style. They will learn how to present by role, in accord with one another and with flourish. Apart from lectures and role-play practice sessions, this program also includes tips to ensure the correct usage of QC Tools. Videotape is used extensively, and each participant reviews his or her tapes and receives constructive feedbacks from their peers.


At the end of the course, participants will be able to ...

  • Recognize the importance of Team Presentation skills at the workplace
  • Describe the purpose, benefits and method of QCC presentation
  • Convince the management on the purpose and benefits of Quality Improvement initiatives through systematic and effective presentations
  • Develop the quality improvement storyline and learn effective presentation techniques to showcase their problem solving skills and teamwork.
  • Handle questions effectively.
  • Foster closer human relations within fellow workers through group dynamics and work as a team.
  • Increase participation and develop the feeling of importance for organizational excellence


In order to maximize the participants' learning and retention, this course uses the following methods:
  • Lively small group discussions.
  • Hands-on presentation exercises and assignments
  • Video-taping & Feedback for improvements
  • Role-play. Quiz, Pre- & Post-tests
course contents:


  • Why are presentation skills so important?
  • Introduction to SGA project presentation style.
  • Examples from International QCC competition judging criteria.
  • Role of project team members in presentation

SGA's Project/Quality Improvement Basics

  • Understanding and presenting the PDCA improvement cycle.
  • Demonstration of Systematic Problem Solving Steps.
  • Creating Project Improvement Storyline
  • Using and presenting QC Tools and its applications

Preparation for Presentation

  • Define clearly the objectives of presentation
  • Analyze the audience
  • Structuring your presentation systematically
  • Critical success factors, keywords, voice.
  • Gathering presentation materials/data
  • Correct usage of presentation audio-visual aids and quality tools used.

Formatting your presentation

  • Outlining your QI Story
  • Data analysis and correct presentation QC Tools and applications
  • Sequencing the PDCA: Problem solving approach
  • Determine the Emphasis points
  • Sharing experiences: Teamwork, Brainstorming, techniques learnt, creativity found
Rehearsing your presentation
  • Exploring your comfort style. Maximizing non-verbal messages.
  • Maintaining self control and confidence
  • Getting feedback.
  • Anticipation and how to overcome obstacles
  • Handling questions
  • Teamwork in rehearsal
  • Overcoming stage fright


  • Case studies
  • Individual & Group presentation exercises
  • Applications of PDCA cycle & QC Tools
  • Project/Quality Improvement Storyboarding
  • Video-taping session
  • Role-play
who should attend:
  • This course is designed for all level of employees who need to present their team improvement project progress to their customers or top management or participate in QCC/ICC competitions.
  • Project Leaders, Facilitators, QCC/SGA members, Supervisors.
administrative details :
Duration : 3 days
Time : 9.00am - 5.00pm
Venue : In-house or public program
Language medium : English
**Special note:

- Video-taping and feedback sessions are time consuming. Therefore the class size for this course should be not more than 12 persons.

- Participants are required to fill in a pre-course survey form and prepare a 3-minutes presentation prior to attending this course.

Trainer :
Nelson Kok (please click here to see trainer's profile)
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