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Successful organizations leverage on the total participation from their employees to achieve high quality standards in order to satisfy their customers.  Quality Control Circle (also known as Innovative & Creative Circle (ICC) or just Small Group Activity (SGA)) consist of a small group of workers, usually coming from the same work area who voluntarily meet on a regular basis to identify, investigate, analyze and solve their work-related problems together in order to contribute to the improvement of the enterprise.  It also helps respect humanity and to build a cheerful workgroup through the development of the staff's infinite potential.  It has been the Japanese experience that 95% of the problems in the work area can be solved with simple quality control methods such as the 7 quality control tools [Ishikawa, 1986].  These tools will help QCCs to do brainstorming systematically and to analyze the problems critically. Then, through logical thinking and experience, most work problems can be solved. Another benefit of QCC/ICC are improved two-way communication and teamwork. The management becomes more aware of the staff capabilities and, in turn, the staff becomes aware of the day-to-day problems of running an organization. Communication and teamwork between departments also improve, so is employees' work motivation.  Organizations that introduce QCC/ICC programs help improve quality standards, workers’ morale and help establish customer confidence.  Therefore, QCCs should be part of any company's Total Quality Program.

QCCs should be part of any company's Total Quality Program. This training program is specially designed to train QC Leaders & Members on how to start a QCC/ICC team and systematically solve problems using proven QC tools and techniques.  Participants will also learn basic problem solving techniques, how to prepare & present their ideas, facts, accomplishments as well as suggestions to the management.  This program also includes case studies to help reinforce participant’s understanding of the QC Tools functions in Problem Solving cycles.  This training program is a must for those who want to adopt the QCC way of quality improvement through teamwork and people empowerment



At the end of the course, participants will be able to:

  • Describe the purpose, benefits and method of QCC operations
  • Utilize simple QCC techniques and problem solving skills at their workplace.
  • Practice the skills for effective participation in QCC activities
  • Present QCC activities to an audience.
  • Foster closer human relations within fellow workers through group dynamics and work as a team.
  • Increase participation and develop the feeling of importance through QCC activities


In order to maximize the participants' learning and retention, this course uses the following methods:
  • Lecture & small group discussions.
  • Team formation & problem solving exercises
  • Case studies
  • Team presentation
course contents:


  • What is QCC? History of QCC.
  • QCC benefits and problems.
  • Role of Management, QCC Facilitator, QCC Leader & Members
  • Definition of Quality.
  • PDCA: Problem solving approach and creativity
  • Effective group problem solving

Case Study Exercise 1:

  • Case Study 1: Identifying problems and opportunities.
  • Definition of problems
  • Systematic problem solving approach
  • QC Tools and applications
  • Using 5xWhys and 5W+1H questioning techniques
  • Practice Brainstorming techniques

Group Problem Solving Techniques

  • Understanding Motivation, Teamwork, Commitment and Productivity
  • Understanding group behaviors.
  • Why teamwork is important?
  • Effective communication
  • Basic interpersonal skills

Forming Start-up QCC

  • Forming a start-up QCC to solve work related problems
  • Conducting effective QCC/ICC meetings and proceedings
  • Do's & Don'ts in QCC
  • Exercises

Case Study Exercise 2

  • Case Study 2
  • Application of PDCA Cycle
  • Application of 7 QC Tools

QCC Presentation

  • Establing a Quality Improvement (QI) story
  • Presenting Step-by-Step QI Story
  • What do Management look for in QCC Presentaion
  • Group presentation

QCC Implementation Plan

  • Considerations in implementing QCC
  • Action plans
who should attend:
  • QCC/ICC Facilitators, QCC/ICC/SGA Leaders and Members
administrative details :
Duration : 2 days
Time : 9.00am - 5.00pm
Venue : In-house or public program
Language medium : English
Trainer :
Nelson Kok (please click here to see trainer's profile)
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