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The transition from excellent performer to competent supervisor can be trying and demands a new skills set. New supervisors must position themselves as leaders. This training program will help new or recently appointed supervisors feel comfortable and confident in their role. The supervisor role is more challenging today than ever before. The demands for higher quality and performance are increasing; the workplace is growing more complex. Even relationships with other are becoming more complicated and demanding. In face of such challenges, supervisors have to be effective if they are to help people invest the best of their minds, hearts and hands into their work - - if the work is to be done well. Supervisors must move from doing things to people and toward doing more things with people. It is a role that no longer must focus primarily “downward”; it’s expanded role which now must foster collaboration, involvement, and initiative - - not only downward, but upward and across the organization as well. This training program focuses on the essential skills needed to excel in a today’s supervisory position. It includes discussions, individual exercises, lectures, role play and group work to give participants the best opportunities for learning not just what to do – but how to do it well.


At the end of the course, participants will be able to:

  • Describe the importance of effective supervisory role and responsibilities in the organization
  • Identify the new challenges facing supervisors
  • Practice effective Personal Skills:
    - Embrace Paradigm Shift and manage the Change Cycle
  • - Setting effective goals
    - Planning and monitoring work progress
  • Practice Interpersonal Skills:
    - Establish rapport and cooperation with others
  • - Depositing into Emotional Bank Account
    - Listen actively and deliver your message across clearly using 'Thought Transmission' technique
  • Practice the Basic Principles of Frontline Leadership
  • Recognize the workings of group dynamics and importance of teamwork


To maximum learning impact and retention, this course uses the following methods:

  • Individual and Pair-discussions, Small Group discussions
  • Video and Role-play
  • Case studies



  • Who is a Supervisor?
  • Importance and benefits of effective Supervisory role in the organization
  • Maximizing benefits from training

Changes in Supervisory Roles

  • Your Role as a Supervisor
  • Measurements of performance.
  • Challenges facing Supervisor
  • Changing skill-sets
  • Why some Supervisors failed.
  • Supervisor as a Frontline Leader

Essential Personal Skills

  • Developing Self-Awareness and Proactiveness
  • Skill 1: Planning: Setting S.M.A.R.T goals
  • Exercise: Set SMART goals.
  • Skill 2: Planning: Consequence Thinking
  • Exercise: Are we meeting goals?

Essential Interpersonal Skills:

  • Skill 3: Depositing into Emotional Bank Account
  • Exercise: Identifying "Human touch" activities
  • Skill 4: Communication: Active Listening & Giving Clear Directions.
  • Exercise: Listening activities

Frontline Leadership Skills

  • Basic Leadership Principles:
    • - Focus on situation, behavior rather than on the person.
    • - Maintain self-esteem and good relationship with others
    • - Always make things better
    • - Lead by example

Case Study & Exercises:

  • Individual and group exercises
  • Video
  • Delegation role-play
  • Group discussions

who should attend:
  • Senior Engineers/Executives/Supervisors – all those who have subordinates reporting to them. This course is also very suitable for those preparing for future supervisory position.
administrative details :
Duration : 2 days
Time : 9.00am - 5.00pm
Venue : In-house or public program
Language medium : English
Trainer :
Nelson Kok (please click here to see trainer's profile)
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