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(a.k.a. Frontline Leadership Training Program )


Very often employees are promoted to Supervisory position with first being trained to a Supervisor. More often than not, they just function as a 'superior', emulating whatever they have learned from their own superiors. Many failed to position themselfs as leaders. This Supervisory Development Program is a series of training modules that help Supervisor to build up their Frontline Leadership Skills.

Definition: 'Fronline Leader' is a person whose job include supervising and leading a group of employees to achieve the operational-level strategies of the organizations. These could be Managers, Department Heads, Project Team Leaders, Foreman, Supervisors, Senior Executives, etc.

This is not a one-off training program but a series of modular training events that will lay a solid foundation for all frontline leaders. In between the modules, the participants will get the opportunity to put into practice whatever they have learned and then get feedback/coaching from the Instructor in the following training session.

As the Leadership role is more and more challenging today, the transition from excellent performer to competent Supervisor can be trying, and it demands a new set of skills. Newly appointed supervisors must change their skillsets and be able to position themselves as frontline leaders in order to gain respect from others.  The demands for higher quality and performance are increasing; the workplace is growing more complex.  In face of such challenges, frontline leaders have to be effective if they are to help people invest the best of their minds, hearts and hands into their work - - if the work is to be done well.  Frontline leaders must move from doing things to people and toward doing more things with people.  It is a role that no longer must focus primarily “downward”; but also upward and across the organization as well. 

This Frontline Leadership training program consists of one (1) foundational course module and five (5) skills-building modules that focus on the essential skills needed to excel in a today’s frontline leadership position.  The total duration is eight (8) days training program.  These modules are conducted in a workshop-style where participants practice hands-on the skills being taught.

*Optional:  The program implementation is flexible and it can be conducted similar to a Certificate-Level in Supervisory Management program where participants can complete the entire program in four (4) to six (6) months period depending on their work schedule and organization’s preference.  Pre- & Post- tests will be administered together with project assignments to gauge participant’s knowledge acquisition.

This Frontline Leadership training program will definately assist both the experienced and recently appointed frontline leaders to gain leadership skills fast and be more confident in their job. 



At the end of the course, participants will be able to...

  • Describe the importance of effective Frontline Leader’s roles & responsibilities in the organization
  • Recognize the challenges facing Frontline Leaders today
  • Practice the Five Basic Principles of Frontline Leadership
  • Plan and set effective goals. Monitoring the progress of the plan.
  • Create rapport and get cooperations from others
  • Use the Leadership skills for personal & inter-personal effectiveness such as:
    - Giving Constructive Feedbacks
    - Motivation & Recognizing Positive Results
    - Getting Good Information from Others
    - Delegating for productivity and growth
    - Managing own and subordinate's performance at work
  • Use the tips of fronline leadership effectively
Target Group
  • Assistant Managers, Section Heads, Project Team Leaders, Senior Engineers, Supervisors – whose job involves supervising individuals or teams towards operational excellence.
  • This program is also very suitable for those preparing for Supervisory position.
  • Program methods include video, discussions, workshop exercises, role-play and group work to give participants the best opportunities for learning how to do it well.
  • *Optional: For Certificate-level, pre- & post-tests and project assignments are administered to gauge participant's knowledge acquisition.
program outline :

Part 1: Foundational Module:

Effective Supervisory Skills

(Duration: 2 Days )

  • Introduction.
  • Expanded Role of the Supervisor:
  • Essential Personal Skills:·
    o. Developing Self-Awareness: Proactiveness
    o. Mental Visualization: Thinking ahead.
    o. Prioritizing & Focusing on the "Vital Fews"
    o. Effective Communication: Listening
  • Essential Interpersonal Skills:
    o.Understanding worker's motivation, and how to work along with others
    o Understanding group dynamics
  • Frontline Leadership Basic Principles:
    o. Focus on the situation, issues, behaviors, not the person.
    o. Maintain self-esteem & self-confidence of others
    o. Maintain good relationship with others
    o. Make thing better and leading by example.
  • Case study and role-play exercises
  • Optional: - Pre- & Post Tests. Project Assignment

Part 2: Skills Building Module:

(Duration: 2 Days )


Giving Constructive Feedback (-1 Day )


  • Feedback from the previous module.
  • Leadership functions in giving constructive feedback
  • Recognizing when to give constructive feedback
  • Essential Interpersonal Skills Key Actions:
    o.Stating the constructive purpose of feedback
    o.Describing behaviors observed
    o.Impact and reactions
    o.Providing opportunity for response
    o.Specifying suggestions
  • Possible pitfalls
  • Case study and role-play exercises

Motivation & Recognizing Postive Results (-1 Day )

  • Introduction: What is Motivation?
  • What motivates other to work with us?
  • How are employees motivated?
  • Why praise others?
  • Leadership functions in recognizing employee’s positive results
  • Cues to watch for when recognizing or rewarding positive results
  • Essential Interpersonal Skills Key Actions:
    o. Describing the results using the three “S” method
    o. Positively reinforcing the results using personal influences
    o. Reaffirming support and trust
    o. Creative rewards, suggestions and possible pitfalls
  • Case study and role-play exercises
  • Optional: - Pre- & Post Tests. Project Assignment

Part 3: Skills Building Module:

(Duration: 2 Days )


Getting Good Information From Others (-1 Day )


  • Feedback from previous module
  • Leadership functions in getting good information from others
  • Important of good communication techniques and continuously getting good information from others
  • Essential Interpersonal Skills Key Actions:
    o. Focusing on the discussion, filtering for information needed.
    o. Using proper questioning techniques to expand discussion or prompt for specifics
    o. Encourage dialog through proper body language.
    o. Reaffirm understanding, summarize and close the discussion.
  • Suggestions and possible pitfalls5.
  • Case study and role-play exercises

Delegating For Productivity & Growth (-1 Day )

  • Leadership functions in dealing with delegation.
  • Understanding effective delegations.
  • Essential Interpersonal Skills Key Actions:
    o. Open by identifying the responsibility and its importance.
    o. Clarify the responsibility, including expectations and limits.
    o. Develop ideas for transferring the responsibility.
    o. Agree on plan for transferring and tracking the responsibility.
    o. Close by summarizing and confirming confidence
  • Leadership support and reassurance to reconcile people
  • Suggestions and possible pitfalls.
  • Case study and role-play exercises.
  • Optional: - Pre- & Post Tests. Project Assignment

Part 4: Skills Building Module:

Managing Performance At Work

(Duration: 2 Days )

  • Leadership functions in performance management
  • Managing own performance
  • Skill 1: Setting effective Goals: Deliverables, Milestones, Tasks
  • Performance Planning: set mutual agreement for performance review
  • Performance Review (PR): Benefits and goals of PR
  • Skill 2: Performance Coaching Analysis
  • Skill 3: Performance Coaching Technique:
    o.Getting agreement that a problem exists
    o. Mutually discuss alternative solutions
    o. Mutually agree on actions to be taken to solve the problem/issue
    o. Follow-up to insure that agreed upon action has been taken
    o. Recognize any achievement.
  • Leadership support and re-direction
  • Suggestions and possible pitfalls
  • Case study and role-play exercises
  • Optional: - Pre- & Post Tests. Project Assignment
Note : The above training modules above are customized to suit customer's requirements. As a guide, participants must have completed Part1, 2, and 3 modules before attending the Part 4 module.
administrative details :
Duration : As per module (pls see table above)
Time : 9.00am - 5.00pm
Venue : In-house program
Language medium : English
Class Size : Maximum 25 participants per class
Trainer :
Nelson Kok (please click here to see trainer's profile)
***Please contact ME for more INFORMATION on how to customize these courses for your organization ****
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